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HMRC Apologises for Child Benefit Payment Glitch That Affected 500,000 Families

Published by Prerana
Posted Date: June 5, 2024 , Modified Date: June 5, 2024

Almost half a million families in the UK experienced a child benefit payment glitch due to a processing error by HM Revenue and Customs (HMRC). The tax authority addressed this issue via X (formerly known as Twitter) on 3 June 2024.

What Happened With the Glitch?

Due to a processing error in the HMRC system, approximately 500,000 families did not receive their scheduled child benefit payments. Child benefit payment is an allowance that you get, usually every four weeks, for your child. To be eligible, the child must be either under 16 or under 20 (if they stay in approved training or education). There are two child benefit rates provided by HMRC.

Child

Rate (per week)

Eldest or only child

£25.50 

Additional children

£16.95 per child

As of August 2023, 7.65 million families claim Child Benefit Charge while 6.91 million families receive their scheduled payments. So, the processing error has caused quite a stir among families in the UK.

How Should Affected Families Respond?

HMRC has issued an apology to all the families affected and has promised that their payments will be completed by 5 June 2024. To prevent any further mishaps, families must keep detailed records of all payments, including bounced payments, completed payments, and more.

child benefit payment glitch

A money expert created a poll on X to find out how many of his followers did not receive their payment. This resulted in 22.5% of people saying they did not receive their payments, and only 7.3% said they received their child benefit payment.

Conclusion

HMRC’s processing error left 500,000 families without their child benefit payment. With many families relying on this payment, it caused understandable distress and inconvenience. HMRC has apologised for this issue and promised the families they will receive their payment by 5 June. Families are advised to keep track of any additional financial impact and seek compensation if necessary.

Prerana
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